Echo Root Support
Last updated: July 22, 2026
Need help with Echo Root? Browse the common questions below or email us. We read every message and aim to respond when we can; response times may vary depending on volume and the complexity of your request.
Email: [email protected]
Echo Root is not an emergency service. If you or someone else is in immediate danger, contact local emergency services.
Frequently asked questions
1. How do I unlock an echo?
Open Explore, select a nearby capsule, and walk to its location. When you are within the unlock radius and location verification succeeds, use Unlock to reveal the audio or text.
2. Why does Echo Root need my location?
Capsules are tied to real places. Location is used to show nearby echoes and to confirm you are close enough to plant or unlock them. Precise location is requested for those core actions.
3. Can other users see my identity?
Echo Root is designed for anonymous or pseudonymous participation. Other users generally do not see your legal name. That does not mean the Service has no internal account identifier for safety, moderation, or account management.
4. How do I report harmful content?
Use the in-app report controls on a capsule when available, or email [email protected] with the capsule details and a short description of the issue.
5. What should I do if a capsule appears to be on private property?
Do not trespass. Leave the area and report the capsule through the app or by emailing support. Echo Root is intended for publicly accessible places only.
6. How do I delete an echo I created?
If deletion is available in your app version, use the capsule management controls for content you own. If you cannot find the option, contact [email protected] with enough detail for us to locate the echo.
7. How do I request deletion of my account or data?
Email [email protected] with an account deletion request. We may ask for information needed to verify the request. Some records may be retained where required for legal, security, or backup purposes.
8. Why might location accuracy prevent an unlock?
Indoor spaces, tall buildings, poor GPS conditions, denied permissions, simulated location, or being outside the unlock radius can block verification. Try moving outdoors, waiting for a stable reading, and confirming location access is enabled.
9. Can I recover an expired or moderated capsule?
Expired, deleted, or moderated capsules may not be recoverable. If you believe content was removed in error, contact support with the relevant details and we will review when possible.
10. How can I troubleshoot audio playback or recording?
Check that microphone and media permissions are allowed, that your device is not in silent mode for playback where relevant, and that you have a stable network connection for downloading audio. Restarting the app can also help. If problems continue, email support with your device model and app version.
More information
Review the Terms of Service and Privacy Policy for additional details about responsible use and data practices.